FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Has my order been approved?


To add a new question go to app settings and press "Manage Questions" button.Once your order has been approved you will receive a confirmation email. You can also find all your order details in the ‘My Account‘ section of the website.




What does ‘Exclusively available in store’ mean?


Some of our creations cannot be delivered because they are too fragile. Such products will be labelled ‘Exclusively available in store’.

To find a store near you, visit the ‘Stores‘ tab on our website.




Why do some chocolates have a whitish look?


There are two different types of whiteness that you may see on chocolate - fatty whiteness and sugar whiteness. Fatty whiteness forms on the exterior layer of chocolate, like a film which disappears when touched. Sugar whiteness is grainy and rough to the touch. While neither occurrence should affect the flavour of a chocolate, they can be unsightly and ruin the glossy sheen and silky smoothness that the perfect chocolate should display.